Terms of sale & refunds

Last updated: 13 October 2026

Who we are

SmartScanit Group Ltd, company no. 17311565, 66 Paul Street, London EC2A 4NA. ICO registration: ZC189364. Contact: admin@smartscanitgroup.co.uk.

What you buy

£29.99 buys one question credit for one AnalystSense answer based on your own uploaded till, online shop or bank figures. This is a one-off payment, not a subscription. The answer includes supporting figures, a chart where helpful and a downloadable PDF. The monthly dashboard remains available free.

We calculate figures from the data you provide; AI helps select an analysis and explain the calculated results. The accuracy and completeness of your upload affect what we can answer. Answers describe past figures, do not guarantee future results and are not financial, tax, legal, investment or lending advice. Consult a suitably qualified professional when you need such advice.

Delivery and question credits

Once payment is confirmed, a credit is made available in your account. Submit your question to generate an answer; delivery is through your account on screen and as a downloadable PDF. Generation may take a few minutes. Credits currently do not expire and are used only when an answer is successfully delivered. Declined questions, questions your data cannot answer and generation failures do not use a credit. Keep a copy of your PDF.

Your 14-day cancellation right

Under the UK Consumer Contracts Regulations, consumers normally have 14 days from entering the contract to cancel a digital-content purchase. Before payment, we ask for your express consent to immediate supply and acknowledgement that the cancellation right is lost when supply of the digital content begins:

I expressly consent to immediate supply of my AnalystSense answer and acknowledge that I lose my 14-day right to cancel once the digital content is supplied.

We record your consent text, product, terms version and server timestamp against your account. If consent has already been recorded, we do not ask you to tick it again. Buying a credit alone does not remove cancellation rights before digital content is supplied. To cancel before supply, contact us within the applicable 14-day period. This consent does not remove your rights where digital content is faulty, not as described or otherwise fails to meet legal requirements.

Refunds and delivery problems

If we fail to deliver your paid answer, contact us. We will investigate and offer a retry; if we cannot deliver, or you do not want a retry after a delivery failure, we will refund the affected £29.99 payment. An unused credit after a failure is not a substitute for a refund you are entitled to. You may also have a right to repair, replacement, a price reduction or a refund under the Consumer Rights Act 2015.

Email admin@smartscanitgroup.co.uk with your account email, purchase date and a description of the problem. Never send card details or unnecessary bank information. Refunds are returned to the original payment method; your payment provider's processing time may apply. These terms do not limit statutory rights.

Your uploads and account

Only upload data you are entitled to use. Remove unnecessary personal or sensitive information. Our Privacy page explains data use and retention. You can remove an upload and its rows from Upload history; Settings provides a data-removal option.

English version and applicable law

This English version is binding; LanguageSense translations are provided for convenience. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or your right to bring proceedings in the courts available to you where you live in the UK.